Unit:cm, 1cm=0.4inch, may be 1-2cm error
Free Shipping & payement:
We support credit card, visa, mastercard, etc.
Packages are shipped as soon as payment receipted(excluding Saturday/Sunday).
Usually shipped by EMS for 5–8 days, and tracking number is provided.We protect goods from any damage and guarantee it arrive in good conditon.
We can also accept retail if you want,and we can also do a favour for you to ship the products to your customers or the place where you want.
Customer Service :
Any question and demand,pls don`t hesitate to let us know! Write your order details in thements when you place orders!
Please check out whether the items and the quantity are exactly what you`ve ordered before signed for the goods. If you are not satisfied with it,pls refuse to accept the goods. Otherwise We will consider that you agree with the items.
We have many products, if you cannot find the product in mine shop which you likes, please tell us, or for me a picture, we with all one`s strength will provide for you.
We hope everyone have a wonderful shopping in our store!
When the transaction isplete,if you content with our products and service,pls leave us a positive feback.It will give us more strong power!
Of course,if there is any disappointments,Pls contact us timely,we`ll try our best to find a best way to solve it,Trust us!!!
Your satisfication is our unswerving persuit!!!
1).As a Manufacturer, we provide top quality and good service. We care for our customers value and their opinions.Therefore we try to create an atmosphere of trust and honesty.We are looking forward to forming successful business relationships with new clients around the world.
2).Please feel free to contact us if you have any question that we will reply to you as fast as we could(<10 hours)
3).Please inspect your tracking number in order to receive your items
4).If you don`t receive your item in 45 days after your payment, please contact us as quickly as possible.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of babycarebox (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://babycarebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!